Best Buy Horror Stories and Warnings
Recently I received a forward from a good friend about this person’s horror story from electronic superstore Best Buy. Two days later over 14 people had ‘replied to all’ with their own nightmare or one they had heard about involving the inept people at Best Buy.
I have my own horror story that made me ban myself from ever stepping foot inside of another Best Buy the rest of my days. I will be updating this post soon with the details.
So this post is just for that, Best Buy Horror Stories. If you have one then leave a comment and lets see how long this post will become.
Bookmark this post and check back in the weeks ahead as the list of comments grows.
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I bought a Logitech MX 3200 Wireless Mouse and Keyboard at Best Buy last October. We had been in the store 2 weeks before that pricing them (ours was damaged in an apartment fire). I had originally purchased the damaged set at the same Best Buy store for $99.95 about 4 years earlier. While we were surprised that they were still the same price, I still needed to replace mine. This item was not a sale item. I made my purchase, left the store, called my husband and realized that I had been overcharged by $9.00. I immediately called the store and told them of the overcharge, stating that I would be back in within 2 days for the refund (it was 8 PM on a VERY rainy weekend). I returned on Monday with my box and receipt and went to customer service to get the refund and the bounty. The MOD did not want to even refund the $9 plus tax, accused me of actually changing the price sticker on the box, told me that I was not entitled to anything because the scanner law did not apply then went on to say it was simply “gross human error” that is exempt from the scanner law. The MOD also stated that the price sticker on the item had to have a description on it as well, and since it didn’t, it’s not a violation of the scanner law. After finally receiving my $9.56 credit, I informed them that I would be calling the Attorney General and left the store fuming. The next morning I called the Attorney General’s office who confirmed that this was in fact a violation of the scanner law and that I should receive the bounty. My husband and I returned the next day, asked to see the MOD, showed him the box and the receipts and asked for the bounty. Again I was accused of changing the price sticker myself, treated rudely, told it was “gross human error” and the bounty was refused. We returned home called the store and wanted the District Manager’s contact information. This information was refused. I called their corporate offices and explained the situation. Their corporate office stated that they would have said that I changed the price tag except they “weren’t in the store”. The only thing that the corporate office would do is send me a $20 discount coupon to their store. I have every intention and now the paperwork to sue them in small claims court. What would have been simply a total of $14.56 should now cost them much more than this. They have lost a pair of loyal customers because of this. I find it more than insulting to tell me that I would change a price tag to save a whopping $9.00 when I purchased a laptop and a $700 Canon zoom lens in that very same store. Over the previous 5 years we have shopped in that store frequently and have the receipts to prove it. Beware of Best Buy.
Why’d you get all hooped up over $9 in the first place?
quit being a cheapskate it’s that simple. it’s 9 dollars. its stupid that you’d sue a company for 9 dollars get over it. grow up.
Most of us don’t have money to throw away like you two obviously do. Best Buy, I’m sorry to say is a terrible store to shop at or try to have any thing serviced. I like most people have learned the hard way that shopping there is more expensive and a waste of time than making a purchase over the web. For example, I purchased a pair of head phones from Best Buy and was told by the clerk that the extended warranty covered replacement at the store. I’m kind of hard on head phones so thought it was a good idea. Well within 8 months I ran over them with my office chair. I returned to Best Buy with my receipt was informed by customer service they don’t do warranty exchanges at the store. I live 40 miles from the store and gas was $4.00 a gallon at the time. I told them what the clerk told me, and there reply to me was that’s not the way they do exchanges. It wasn’t mentioned in the warranty info either. What I had to do was call there central exchange center and they would send a box to my residence for the busted head phones. Then they would send me a voucher to return to the store and pickup a new pair. This made no sense to me for any exchange, let alone a pair of $38.00 head phones. If I wanted to deal with UPS I would have ordered them from a web based store. So just to exchange the item I drove 160 miles and $80.00 worth of gas to get the warranty item replaced.
This incident and others with Best Buy have forced me to stay away from there store. I’m in the computer repair industry and would have made thousands of dollars worth of purchases over the years, and my customers have asked for the best place to make electronic purchases and told them anywhere but Best Buy.
one month ago i went io the local best buy store and purchased a usb hub cost $32.oo .the next day 600 miles away in orlando fla.best buy let a thief increase my credit limit,and bought $2247 all charged to my account. when the bill came I went to the local store,the manager was not interested.his attitude was its your problem.Im in a battle with the bank that carries their credit . DONT USE YOUR BEST BUY CREDIT CARD IF YOU MUST trade with worst buy, pay cash.
i couldn’t get service because employees were chatting up a gay couple for 30 minutes while i stood and fumed, this same gay couple had a computer they did not pay for, confiscated at the door when we were leaving, hmmm …….
to 5: you know best buy isn’t a bank, right? the best buy card is through hsbc or chase? how could the manager help you. that’s like getting a skymiles credit card then complaining that the airlines don’t care your credit card info got stolen.